Terms of sale
Who we are
Loadouts is an Australian digital storefront operated by Loadouts Pty Ltd, Melbourne, Australia. By creating an account or buying from us, you agree to these terms.
Digital products
We sell game keys, full game accounts, gift cards and in-game top-ups. Products are for personal use. Region, platform and account restrictions shown on the product page apply. You are responsible for checking that a key or account will work in your region and on your platform.
Accounts
Provide an email address you control, keep your password secure, and do not share your account. We may ask you to verify your email before checkout. You are responsible for activity under your account. Tell us immediately in the Discord if you think someone else has access.
Prices and payment
Prices are in Australian dollars and include GST unless stated otherwise. The store may show converted prices in other currencies for convenience, but all orders are charged in AUD. We may correct pricing errors before an order is fulfilled. Card payments are processed by Stripe; Loadouts does not receive or store full card details. An order is accepted when payment is confirmed and we begin delivery.
Delivery
Game keys, gift cards, game mods and game accounts are delivered in your order confirmation, on the checkout success page and in your purchase history. Top-ups require your player ID and are coordinated through the Loadouts Discord. There is no physical shipping.
Acceptable use
Do not use the store for fraud, unlawful activity, attempted payment bypass, or interference with stock, other customers or the service. We may cancel an order and close an account involved in abuse.
Liability and consumer rights
Nothing in these terms excludes or limits rights you have under the Australian Consumer Law. Subject to those rights, we are not liable for indirect or consequential loss, and our total liability for an order is limited to the amount you paid for it.
Governing law
These terms are governed by the laws of Victoria, Australia. If we need to change these terms, we will update this page.
Refund policy
If something is not right, contact us in the Loadouts Discord and we will talk it through with you.
We aim for a fair outcome. Depending on what happened, that could be a replacement, store credit or a refund. There is no fixed 14-day window and no “unrevealed code” requirement: all codes are delivered immediately after payment, so we simply look at the circumstances and work something out.
Faulty, invalid or misdescribed codes are replaced or refunded. If you bought the wrong region or platform, contact us and we will see what we can do. Gift cards and credited top-ups may be final once sent or applied, but if something goes wrong, still contact us — we will review it case by case.
Nothing in this policy limits your rights under the Australian Consumer Law, including your rights to a remedy for goods that are faulty, not as described, or not fit for purpose.
Please contact us before opening a chargeback so we have a chance to fix the problem.
Privacy policy
What we collect
We collect the email address you register, your display name, a hashed password, your cart, purchase and delivery records, payment references from Stripe, support messages you send us, and limited technical information such as IP address and session information.
Why we collect it
We use it to create and secure your account, process orders, deliver digital products, provide support, prevent fraud and meet legal or tax obligations.
Who we share it with
We share what is necessary with Stripe for payment processing, our email provider for order and verification emails, and our hosting and infrastructure providers. If you contact us through Discord, Discord processes that conversation under its own terms. We do not sell your personal information.
Cookies and tracking
We use a session cookie to keep you signed in. We do not use advertising trackers. Third-party services such as Stripe may use their own cookies during checkout.
Retention and security
We keep account and order records for as long as needed for support, tax and legal purposes, then delete or de-identify them. Verification and password-reset codes expire after 15 minutes. Passwords are stored as scrypt hashes, sessions use HttpOnly cookies, and access to production systems is restricted.
Your choices
You can ask us to access, correct or delete your personal information, or ask a privacy question, by contacting us in the Discord or at [email protected]. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
International processing
Some service providers may process information outside Australia. We take reasonable steps to ensure your information receives appropriate protection.
Contact
For orders, refunds, privacy requests or anything else, join the Loadouts Discord or email [email protected]. Support hours are 9am–11pm AEST/AEDT, seven days.